How to undo your purchase

14 days right of withdrawal

You always have the right to cancel your purchase within 14 days. The withdrawal period expires 14 days after the day on which you receive the goods. If the time limit expires on a public holiday, saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.

You reverse your purchase by sending us a message that you regret the purchase. Before the withdrawal period, you must send us an email to and tell us that you regret your purchase.

You will then send the item to Nina Rønde Jewelry, Store Kannikestræde 5, 1169 Copenhagen K, Denmark, within 14 days after you have told us that you regret your purchase. Items cannot be shipped by COD or without delivery, and you must pay for the return of the item yourself.

When we receive the return from you, we will check it and refund the amount without undue delay and no later than 14 days after receiving your cancellation email. We may wait on the refund until we receive the item from you or you send us proof that the goods have been returned.

We reimburse you by the same means of payment as you used for your purchase.

Note that you are liable for a possible deterioration of the value of the item if you used the item or if the item is damaged while you were in charge of it, or if you have handled the item differently than what is necessary to determine the nature, characteristics, and functioning of the goods.

You should normally examine the product in the same way as you can in a shop, but do not use it. If you have used it in a way that you are not allowed in a shop, and we cannot sell it again, or cannot sell it at full price again, we deduct the impairment in the amount you will be returned. If the item no longer has a commercial value, we do not reimburse the purchase amount.

You must return the goods in the original packaging.

You should also make sure that the item is securely wrapped when you return it. You bear the responsibility of the package/goods until we receive it. Therefore, save the postal receipt and eventually Track and Trace number.


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