www.ninaroende.dk is owned by Nina Rønde Jewelry, Business Registration Number: DK-25283309, Store Kannikestræde 5, 1169 Copenhagen K. You can contact Nina Rønde Jewelry on tel. +45 26 15 11 58 and e-mail: info@ninaroende.dk.

Terms of sale and delivery apply to the purchase of goods at www.ninaroende.dk.

The right of withdrawal applies only to private consumers who shop via www.ninaroende.dk.

Ordering and payment

You must be 18 years of age and have a valid payment card to shop at www.ninaroende.dk. If you are under the age of 18, you must have the consent of your guardian to complete the purchase.

Add the items you want to buy to the shopping cart. Prices are quoted in danish kroner. In addition to the price of the jewelry, you may need to add the price of shipping.

When you’re ready, you go to payment. You can pay with Dankort, Mastercard, Visa or MobilePay. We will deduct the amount from your payment card when we ship the item to you.

Order confirmation

When ordering items, you will initially receive confirmation that we have received your order. You will first receive a binding order confirmation when we deduct the payment from your payment card.

Cancellation

If the ordered item is not in stock and it is not possible for us to deliver it, we will cancel your order promptly. We may also choose to cancel your order if your stated address does not exist. If we cancel your order, we’ll immediately remove the reservation from your payment card. In both cases, we will contact you immediately by email.

Delivery

Shipping is free in Denmark. In the case of all types of return, the postage is paid by the customer. You will receive the item 2-4 business days after you have ordered it. However, 18 karat gold jewelry is made to order with up to 8-10 days processing and delivery time.

Delivery outside Denmark costs DKK 130 in EU. Outside EU shipping costs DKK 298.

Prior to the delivery of your order, you will receive your invoice by email.

Payment

The card used for the purchase is debited when the product is shipped to the purchaser.

Cancellation

If you wish to cancel your order, please try to contact us as soon as possible on tel: +45 26 15 11 58

14 days right of withdrawal

You always have the right to cancel your purchase within 14 days. The withdrawal period expires 14 days after the day on which you receive the goods. If the time limit expires on a public holiday, saturday, Danish Constitution Day, Christmas Eve or New Year’s Eve, the deadline shall be extended to the following working day.

Before the cancellation period expires, you must send us an email to info@ninaroende.dk and inform us that you are canceling your purchase.

You will then send the item to Nina Rønde Jewelry, Store Kannikestræde 5, 1169 Copenhagen K, Denmark, within 14 days after you have informed us that you have regretted your purchase. Items cannot be shipped by COD or without delivery, and you must pay for the return of the item yourself.

When we receive the return from you, we will check it and refund the amount without undue delay and no later than 14 days after receiving your cancellation email. We may delay the refund until we receive the item from you or you send us proof that the goods have been returned.

We reimburse you by the same means of payment as you used for your purchase.

Note that you are liable for a possible deterioration of the value of the item if you have taken the item in use, or if the item is damaged while you were responsible for it, or if you have handled the item differently than what is necessary to determine the nature, characteristics, and functioning of the goods.

You should normally examine the product in the same way as you can in a shop, but do not use it. If you have used it in a way that is not allowed in a store, and we cannot sell it again or cannot sell it at full price again, we deduct the impairment in the amount you will receive back. If the item no longer has a commercial value, we do not reimburse the purchase amount.

You must return the goods in the original packaging.

You should also make sure that the item is securely wrapped when you return it. You bear the responsibility of the package/goods until we receive it. Therefore, save the postal receipt and any possible track-and trace-number.

Complaints – if there is something wrong with the item

If you buy an item and there is a defect in it, the buying law rules will apply.

You can complain about defects in the goods within 24 months from the time of delivery by writing to Nina Rønde Jewelry at info@ninaroende.dk. Remember to provide your order number and please include a picture of the defect.

In as much detail as possible, you should tell us what the problem is. If the claim is warranted and the defect cannot be remedied without returning the item, we’ll refund your reasonable shipping costs.

Remember that the item must always be shipped in proper packaging and receive a shipment receipt. Save mailing receipt incl. information on shipping costs and possible track-and trace-number.

Information on remedies

A complaint about a product or service purchased from us may be filed to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can complain to the centre for complaint resolution via www.forbrug.dk.

Personal data

When you shop at www.ninaroende.dk you must provide the following:

• Name
• Address
• Email
• Phone number

We store your personal data under the privacy law.

We do not share personal information with anyone outside Nina Rønde Jewelry. However, if you have subscribed to our newsletters, we will use your information to target the content of our newsletters.

You can always contact us at info@ninaroende.dk to get insight into what data we have registered about you.

The data controller at www.ninaroende.dk is Nina Rønde Jewelry.

Card information

When you shop at Nina Rønde Jewelry, the card details are processed by Pensopay, which is a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is handled in accordance with the card organizations’ rules