Which shipping method can you offer?
How long does it take to get my package?
We will pack and ship the item 1-2 days after ordering.
What payment methods are accepted?
You can pay with Dankort, Mastercard, Visa and MobilePay. We will first deduct the amount from your payment card when we ship the item to you.
Orders and returns
How do I place an order?
You must be 18 years of age and have a valid payment card to shop at www.ninaroende.dk. If you are under the age of 18, you must have the consent of your guardian to complete the purchase.
Add the items you want to buy to the shopping cart. Prices are quoted in danish kroner. On top of the price, you may need attach the price of shipping.
How can I cancel or change my order?
You always have the right to cancel your purchase within 14 days. The withdrawal period expires 14 days after the day on which you receive the goods. If the time limit expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.
You regret by giving us a message that you regret. Before the withdrawal period, you must send us an e-mail at: firstname.lastname@example.org and tell us that you regret your purchase.
How do I track my order?
How can I return an item?
You should normally examine the product in the same way as you can and must in a business, but do not use it. If you have used it in a way that is not allowed in a store, and we cannot sell it again or cannot sell it at full price again, we deduct the impairment in the amount you will have to return. If the item no longer has a commercial value, we do not reimburse the purchase amount.
You must return the goods in the original packaging.
You should also make sure that the item is securely wrapped when you return it. You bear the risk of the package/goods until we receive it. Therefore, save the postal receipt and eventually Track and trace number.